Read more about it in our knowledgebase. 7 Benefits of Having a Good Knowledge Base

Discussion in 'about' started by Bakinos , Wednesday, February 23, 2022 9:55:35 AM.

  1. Bajas

    Bajas

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    Your website isn't the only digital space that should follow accessibility standards — your knowledge base should, too. Better than that, they manage to do everything by themselves. We analyze article traffic, contact rates, and search queries from our help center, then compare it to customer support email data to uncover recurring themes and surface language patterns to create targeted content that resonates with customers. Schedule it for later, add a reason, and hit Stale. Enterprise Service Management.
     
  2. Musida

    Musida

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    Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.When you're ready, check out the other chapters:.
     
  3. Nakus

    Nakus

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    These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in Start your journey Incident Management More Resources.
     
  4. Voodoole

    Voodoole

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    Enable customers to solve problems on their own by maintaining a comprehensive Learn how to help your customers find answers to their problems at their.Video removes these barriers by showing and not telling.
     
  5. Dazahn

    Dazahn

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    A knowledge base is a library of information about your product or service. You know how important customer experience is to the success of your company.Drag and drop categories and articles, save changes before publishing, and do it all without saving over each other in the process.
     
  6. Doukazahn

    Doukazahn

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    The knowledge base may include FAQs, manuals, troubleshooting guides, runbooks, and other information your team may want or need to know.Check them out.Forum Read more about it in our knowledgebase
     
  7. Kahn

    Kahn

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    Follow our step-by-step “how-to” guide to setting up a knowledge base with Jira Service Read more about how to add self-help documentation here.You can probably imagine the various areas and objects.
     
  8. Kazragal

    Kazragal

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    To hopefully find out a little more about how people actually read on the internet so we can all write Knowledge Base articles that are that.The way you use a knowledge base depends, of course, on what your organization does and who it serves.
     
  9. Arashinris

    Arashinris

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    Know whether you're getting more traffic, less contact forms, and making an impression with tickets avoided compared to the previous period. Tools built in to.Microsoft The next knowledge base example we have here does a great job of capturing and utilizing feedback.
     
  10. Akit

    Akit

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    But there are plenty of benefits with a knowledge base where your base that provides information and guides readers to learn more about.They become advocates for your brand.
     
  11. Dat

    Dat

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    Agents who do not have publish permissions on any article will not see this option, and the view permissions will default to agents and admins.Check them out:.
     
  12. Sam

    Sam

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    This maximizes for both dinstinct learning style and the SEO benefits of thorough how-to text: 6.
    Read more about it in our knowledgebase. Identify and bridge the knowledge gap effortlessly
     
  13. Fenrishura

    Fenrishura

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    A knowledge base is a self-serve customer service library that includes information about a product, service, or topic.
     
  14. Zolor

    Zolor

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    This function saves time, effort, and energy for the user and makes for a much better learning environment.
     
  15. Nilar

    Nilar

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    Your team can learn from the articles that deflect requests and make improvements to other knowledge base content.
    Read more about it in our knowledgebase. 5 steps to setting up a knowledge base in Jira Service Management
     
  16. Salrajas

    Salrajas

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    When there is lower volume coming into the inbox, your team can focus its energy on higher impact, more fulfilling activities.
     
  17. Moogumi

    Moogumi

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    Generally speaking, you want to cover real objections and questions customers may have not ones imagined by your branding or SEO team.
     
  18. Doujora

    Doujora

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    When you have authority, search engines prioritize your site, your website ranks higher in search results, and your traffic increases.
     
  19. Tojagis

    Tojagis

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    This is the only way your brain can take a random curve and turn it into an "aha!
     
  20. Nizil

    Nizil

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    This is no easy task -- content is everywhere.
     
  21. Daicage

    Daicage

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    Check them out.
     
  22. Kegami

    Kegami

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    Document helps to build amazing online knowledge base public or private in minutes!
     
  23. Mutaur

    Mutaur

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    Interestingly we create these brain maps every time we read stuff on the screen.
     
  24. Akibar

    Akibar

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    Other types are built for people to use and learn from.
     
  25. Goltisida

    Goltisida

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    Updating our documentation is an integral part of that journey.
     
  26. Mazum

    Mazum

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    If they can't understand the answers you're providing, they'll get in touch with your customer service team — which defeats the purpose of proactively providing a knowledge base in the first place.
    Read more about it in our knowledgebase. Creating & Managing a Knowledge Base: The Ultimate Guide
     
  27. Kigajas

    Kigajas

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    It's basically saying "by the way this is pretty important".
     
  28. Zurr

    Zurr

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    Many knowledge base tools allow you to create both private and public content, but not all do.
     
  29. Doujas

    Doujas

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    Training new employees become faster and cheaper than sending them to a traditional classroom.
     
  30. Kazragrel

    Kazragrel

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    Avoid repetitive actions by making changes to multiple categories, folders, or articles at a time.
    Read more about it in our knowledgebase. 18 Knowledge Base Examples That Get It Right
     
  31. Yozshutilar

    Yozshutilar

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    Make it easy.
     
  32. Meztiramar

    Meztiramar

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    When you have authority, search engines prioritize your site, your website ranks higher in search results, and your traffic increases.
     
  33. Nakasa

    Nakasa

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    Similarly, the simple design makes it easy for individuals to see what might be most meaningful or valuable to them.
     
  34. Dozshura

    Dozshura

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    The point of a Knowledge Base article is to make it easy for our customers to get the information they need.
     
  35. Akitilar

    Akitilar

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    What is a knowledge base? forum? A knowledge base is a self-serve online library of information about a product, service, department, or topic.
     
  36. Gole

    Gole

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    GoSquared Chat to visitors on your knowledge base in real-time and prompt them to get in touch if they're stuck.
     
  37. Faulmaran

    Faulmaran

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    The first thing users see when they navigate to the Pottery Barn help center is a list of links to the most popular topics:.
     
  38. Zolotaur

    Zolotaur

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    How to manage a knowledge base A self-service porta l can perform optimally only when there is effective knowledge base management being done in the backend.
     
  39. Kajile

    Kajile

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    Some of their articles are comprehensive and educational, others are more straightforward and feel like scaled out customer support articles.
     

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